Shipping policy
Shipping Policy
All orders are dispatched by YOUNG EXCELLENT CROSS BORDER SOLUTIONS LIMITED, 8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong SAR.
Order processing
Orders are processed on business days (Monday to Friday, excluding Hong Kong public holidays). We aim to dispatch within 1–3 business days of payment clearing. You will receive a tracking number by email as soon as your parcel is handed to the carrier.
Orders placed on a weekend or public holiday begin processing the next business day.
Shipping rates and delivery times
| Destination | Service | Cost | Estimated delivery |
|---|---|---|---|
| United States | Standard | Free | 8–14 business days |
| United States | Expedited | US$24.99 | 4–7 business days |
| Rest of world | Standard | US$19.99 | 10–20 business days |
Delivery estimates are counted from dispatch, not from the moment you order. They are estimates, not guarantees — customs inspection, weather and carrier backlogs can add time.
Lithium battery restrictions
Several of our machines and grinders contain a built-in rechargeable lithium-ion battery. These are classed as dangerous goods for transport, which means:
- They travel by ground or by approved air freight only, which is why battery-equipped items can take longer than the estimates above.
- We cannot ship them to PO boxes, or to APO, FPO and DPO addresses.
- We cannot ship them to destinations where the carrier does not accept lithium cells. If your address falls into this category we will email you and refund the order in full rather than leave it in limbo.
- The battery is shipped partially charged, as regulations require. Charge the unit fully before first use.
Where we ship
We ship worldwide, with the exception of destinations under trade sanctions, destinations our carriers do not serve, and any territory where the lithium battery restrictions above make carriage impossible. If we cannot deliver to you, we will not take your money — the order is refunded in full.
Customs, duties and import taxes
Orders ship from Hong Kong. Prices at checkout do not include import duty, VAT, GST or any other charge levied by the destination country. Where such charges apply they are the responsibility of the recipient and are collected by the carrier or customs authority on delivery.
Please check your own country's import thresholds before ordering. A parcel refused at customs and returned to us is treated as a change-of-mind return: we refund the item price, less the outbound and return carriage we actually paid.
Incorrect addresses
Please check your shipping address carefully before completing checkout. We can correct an address only before dispatch — email info@fimorena.com immediately if you spot a mistake. Once a parcel is in the carrier's hands we cannot redirect it, and a parcel lost because of an incorrect or incomplete address is not something we can refund.
Lost, delayed or damaged parcels
If tracking has not moved for 10 business days, email us and we will open an investigation with the carrier. If a parcel is confirmed lost, we replace or refund it in full.
If your parcel arrives visibly damaged, photograph the outer box before opening it where you can, and email us within 30 days of delivery.
Contact
YOUNG EXCELLENT CROSS BORDER SOLUTIONS LIMITED
8 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong SAR
Email: info@fimorena.com
Support hours: Monday to Friday, 09:00–18:00 (HKT, UTC+8)